1. TrainsTicket Does Not Sell Travel Services
TrainsTicket is an independent travel information website.
We do not:
Sell train tickets
Issue travel reservations
Process customer payments
Collect booking fees
Provide transportation services
Operate as a travel agency
Because TrainsTicket does not sell travel products or collect payment from customers, we do not issue refunds or credits.
2. Third-Party Bookings
Some telephone numbers, inquiry forms, advertisements, and referral links displayed on TrainsTicket may connect visitors with independent third-party travel agencies, reservation specialists, or customer support providers.
These companies operate independently from TrainsTicket.
If you complete a booking through one of these providers, your reservation is made directly with that company—not with TrainsTicket.
3. Refund Requests
If you purchased tickets or travel services through a third-party provider after being referred from TrainsTicket, all refund requests must be submitted directly to the company that processed your booking.
This includes requests relating to:
Ticket cancellations
Reservation changes
Refund eligibility
Travel credits
Schedule changes
Service interruptions
Duplicate bookings
Billing disputes
TrainsTicket does not have access to booking records and cannot authorize, approve, deny, or process refund requests.
4. Third-Party Refund Policies
Each independent travel provider maintains its own refund policy, cancellation policy, service fees, and booking conditions.
Your eligibility for a refund depends entirely on the terms and conditions of the provider that handled your reservation.
We encourage travelers to carefully review all booking terms before completing any purchase.
5. No Responsibility for Third-Party Decisions
TrainsTicket is not responsible for decisions made by third-party travel providers regarding:
Refund approvals
Refund denials
Cancellation fees
Administrative charges
Processing times
Travel credits
Booking modifications
Any dispute regarding a booking must be resolved directly with the travel provider that issued your reservation.
6. Affiliate and Referral Relationships
TrainsTicket may receive referral commissions or affiliate compensation when visitors contact or purchase services from independent third-party travel providers.
Receiving a referral commission does not make TrainsTicket a party to any booking agreement and does not give us authority to manage reservations or issue refunds.
7. Incorrect Information or Website Errors
If you believe that TrainsTicket contains inaccurate information regarding a station, route, schedule, destination, or travel guide, we encourage you to notify us.
We appreciate user feedback and will review reported issues as quickly as reasonably possible.
However, informational errors on the Website do not create any obligation for TrainsTicket to provide financial compensation, reimbursements, or refunds.
8. Contacting the Correct Provider
If your inquiry relates to:
Ticket purchases
Reservation confirmations
Refund requests
Travel credits
Schedule changes
Payment issues
Customer service
Please contact the travel provider that processed your booking.
If your inquiry relates to TrainsTicket itself, such as website feedback, reporting inaccurate information, or general questions about our content, you may contact us using the information below.
TrainsTicket does not sell tickets, process payments, or manage travel reservations.
Any travel booking completed after contacting an independent third-party provider is governed exclusively by that provider’s terms, cancellation policy, and refund policy.
TrainsTicket cannot cancel reservations, modify bookings, issue refunds, or intervene in disputes between travelers and independent travel providers.
By using this Website, you acknowledge that TrainsTicket acts solely as an independent travel information and referral platform.