TrainsTickets ("TrainsTickets," "we," "us," or "our") operates TrainsTickets.shop, an independent train fare comparison, referral, and booking-assistance service. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have.
By using TrainsTickets.shop or calling our phone line, you agree to the practices described in this Policy.
1. Information We Collect
1.1 Information you give us directly
Search details: origin/destination stations, travel dates, number of passengers, class of service.
Booking and contact information: name, email address, phone number, and, if you complete a booking through us, billing address and payment details.
Communications: anything you tell us by phone, email, or web form, including call recordings where permitted by law and disclosed to you.
1.2 Information collected automatically
Device and usage data: IP address, browser type, device identifiers, pages viewed, referring URL, and timestamps, collected via cookies and similar technologies.
Approximate location: derived from your IP address or, if you allow it, your device's location services, to show relevant routes.
1.3 Information from third parties
Fare, schedule, and booking-confirmation data from rail operators and third-party booking or payment platforms we work with, to complete and service your booking.
2. How We Use Your Information
We use the information above to:
Search and display fares, schedules, and seat availability;
Process and confirm bookings through the applicable rail operator's reservation system;
Provide customer support, including by phone;
Send booking confirmations, e-tickets, and service-related communications;
Improve our site, fix errors, and understand how the site is used;
Detect and prevent fraud or misuse; and
Comply with legal obligations.
We do not sell your personal information to third parties for their own independent marketing purposes.
3. Payment Information
If you complete a booking through TrainsTickets, payment is processed by a third-party payment processor. TrainsTickets does not store full payment card numbers on its own servers; payment data is handled according to that processor's security standards (e.g., PCI DSS).
4. Who We Share Information With
We share information only as needed to provide our service:
Rail operators (e.g., Amtrak, Brightline, and others), to place and confirm your booking. TrainsTickets is not affiliated with these operators; sharing your data with them is solely to complete a transaction you requested. See our [Terms & Conditions] for more on this relationship.
Payment processors, to complete your transaction securely.
Service providers, such as hosting, analytics, and customer support tool providers, under confidentiality obligations.
Legal and safety purposes, where required to comply with law, respond to lawful requests, or protect the rights, property, or safety of TrainsTickets, our users, or others.
Business transfers, if TrainsTickets is involved in a merger, acquisition, or sale of assets, subject to this Policy or a successor policy.
We do not share your information with rail operators or other third parties for their own unrelated marketing purposes without your consent.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to operate the site, remember your search preferences, and understand site usage through analytics. You can control cookies through your browser settings; disabling some cookies may limit site functionality.
6. Data Retention
We retain personal information for as long as needed to provide our services, complete a booking you've requested, comply with legal, tax, or accounting obligations, and resolve disputes. Retention periods vary depending on the type of data and applicable law.
7. Your Rights and Choices
Depending on where you live, you may have the right to:
Access the personal information we hold about you;
Correct inaccurate information;
Request deletion of your information;
Opt out of certain uses of your information, including marketing communications;
Request a copy of your data in a portable format.
To exercise any of these rights, contact us using the details in Section 10. We will respond within the timeframe required by applicable law (for example, California's CCPA/CPRA or, where applicable, GDPR).
You can opt out of marketing emails at any time using the unsubscribe link in those emails. You cannot opt out of essential service communications, such as booking confirmations.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Children's Privacy
TrainsTickets.shop is not directed at children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, contact us and we will take steps to delete it.
10. Contact Us
Phone: (866) 973-3345 Email: support@trainstickets.shop
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Last Updated" date above reflects the most recent revision. Material changes will be posted on this page, and where required by law, we will provide additional notice.